AUSTRALIA/UK. Leading foreign exchange brand Travelex has launched what it said is the industry’s first foreign currency ATM click & collect service. It enables customers to pre-order foreign cash online before collecting it contact-free from an airport ATM.
The service, which has initially launched at Brisbane Airport in Australia and London Heathrow in the UK, sees customers place their order via the Travelex website, and then securely collect their currency from selected ATMs, using their phone and credentials. There are no collection fees and orders can be collected from the ATMs at any time of day.
Currently, customers can order up to the equivalent of A$800 in US Dollars or Euro via ATM click & collect, with further currencies planned. Travelex will also be increasing the number of ATMs at Brisbane and Heathrow airports, as well as expanding the service to more airports in the coming months.
Travelex said the initiative came from its increasing focus on digital products, and its partnership with Brisbane Airport followed both organisations’ “strong history of digital innovation”. Travelex previously launched the first foreign exchange ATM and the first multi-FX pre-paid card in Australia. In recent years Brisbane Airport has launched a digital currency airport experience and a digital departure card.
Earlier this year Travelex also launched two concept stores at Amsterdam Airport Schiphol which offer customers a ‘digital first’ experience. It is growing its suite of digital products, including multi-currency prepaid contactless cards and touch-and-go channels.
The launch of Travelex’s ATM click & collect service comes weeks after the company announced the creation of more than 1,200 jobs (including 100 across the ANZ region) and more than 20 new contract renewals and wins, as the international travel and foreign currency markets recover.
Travelex Managing Director ANZ Darren Brown said: “We’re delighted to be delivering the first foreign currency ATM click & collect service here in Australia, which will enable our customers to not only access their currency in a new, fast and convenient way, but to do so at our best rates possible. We have a long-standing relationship with Brisbane Airport; in fact, our first ever FX ATM in Australia was in Brisbane Airport, so it made sense to partner with them on this innovation.
“Unfortunately buying foreign currency at an airport has the reputation for being expensive. We are continually reviewing the pricing plans and options to ensure that Travelex airport services provide our customers with better value than other airports. ATM click & collect takes that even further, as it enables consumers to obtain foreign currency at our very best rates, with the convenience of airport pick-up.”
Brisbane Airport Corporation Executive General Manager of Commercial Martin Ryan said: “The launch of ATM click & collect at Brisbane Airport represents the next chapter in our successful, long-standing relationship with Travelex.
“We’re thrilled to be the first airport in Australia to launch this new product, which fits perfectly with our focus on innovative digital solutions and will help further streamline our travellers’ experience at the airport, while ensuring them the best Travelex rates possible.”
