INTERNATIONAL. Welcome to The Moodie Davitt eZine – Travel Retail’s Lookbook. In this issue we present a world exclusive, as Lotte Duty Free’s new CEO Kap Lee gives his first interview since assuming the role.
It’s only since the start of 2019 that Lee took on what he admits is the high-pressure responsibility of leading Lotte Duty Free, the Republic of Korea’s travel retail giant and the world number two. But already he has a clear qualitative plan to embrace the group philosophy and drive the business to new heights.
We also bring you a special report on travel retail in Latin America, as we look at the market through the eyes of some of the region’s leading players, including Dufry, Duty Free Americas, Motta Internacional and South American duty free association ASUTIL.
Elsewhere in this issue, consultancy Pragma assesses six ways to enhance the customer experience in airport retail – moving from commoditised, functional retail towards one invested in sensory engagement and emotion.
Our regular Sense of Place column explores atmosphere lighting, while the spotlight is on skincare brand Ecooking in Travel Retail’s Positive Disruptors. Ederlinda Elbambuena, a Dubai Duty Free employee who has served the company for more than 30 years, is featured in The Front Line, which champions the best in industry customer service.
In The Foodie Report, a leading food science expert has helped create a sandwich that actually tastes better in the air; it can be purchased at London Stansted Airport and taken onboard.
We also assess the vital importance of food & beverage to airport event and experience areas, and explore a pair of colourful openings in Dubai and New York.
Please enjoy this edition of The Moodie Davitt eZine with our compliments.