CANADA. UK-based airport commercial planning and retail design specialist The Design Solution has been appointed by Greater Toronto Airport Authority (GTAA) to carry out a major commercial planning project at Toronto Pearson International Airport. It covers Terminals 1 and 2 as well as the environmental design of the commercial areas in Terminal 3.

The project marks the sixth collaboration between The Design Solution and GTAA, extending back to 2011.

The Design Solution has partnered with Toronto Pearson and its retailers since 2011, and was heavily involved in the design of the Dufry (then Nuance) duty free, luxury and destination merchandise spaces.

The airport has embarked on one of the largest development projects in its history with a programme of commercial development reaching across multiple areas. As well as this new commission The Design Solution is also currently working on the commercial planning of the new Pier G as well as the landside area of Terminal 1.

The Design Solution Managing Director Robbie Gill said: “We hold a long, proud and highly effective relationship with GTAA and are absolutely delighted to be appointed to support this dramatic new phase in the airport’s development, working closely with the commercial consultants, Pragma Consulting.”

He added: “We have previously supported GTAA with extensive commercial planning across a number of piers in Terminals 1 and 3 as well as the creation of the main walkthrough duty free store in Pier C.

“In addition to working with GTAA, we also worked with Dufry (under The Nuance Group branding) to design the walkthrough store as well as the duty free and speciality retail area at the end of Pier F (Terminal 1), including a complete packaging solution and store environment for the innovative Tastefully Canadian brand.”

Toronto Pearson is embarking on a major investment to upgrade the consumer experience, with commercial at its heart.

GTAA Associate Director, Commercial Development Giovanna Verrilli added: “We are continually addressing the evolving needs of our passengers and this holistic development programme is crucial to our strategy of driving the most effective commercial performance across every part of our estate.

“We have a long and successful relationship with The Design Solution and are delighted to once again have their input as we continue delivering a great travel experience as we work to achieve our vision of making Toronto Pearson the best airport in the world.”

Gill concluded: “We share GTAA’s passionate and long-held commitment to not only developing optimal commercial effectiveness across the airport but also using our design expertise to embed a unique and engaging Sense of Place that projects an authentic expression of Toronto and the region.”

Traffic at Toronto Pearson reached a new record high of almost 50 million last year. Toronto Pearson was recognised with the award of Best Large Airport in North America in the 2018 ACI Airport Service Quality awards, winning the category for the second year running.