ITALY. Barcelona-based airport hospitality service company GIS, a division of TAV Operation Services (TAV OS), officially opened a new lounge under the HelloSky brand name at Milan Bergamo Airport on Tuesday.
The 750sq m airside lounge, with seating capacity for 130 guests, is open to domestic and international travellers at the SACBO-managed airport. It is located close to the passport control area of a terminal extension that was completed in 2020.
It features a relaxation zone, work area, meeting room, F&B area, smokers’ room and toilets with showers, while the food & beverage offer includes à la carte dining. The menu is adapted to different hours of the day providing a variety of selections including a strong emphasis on local flavour. Pay-per-use premium options are available while GIS said that it will operate the lounge under strict COVID-19 procedures to offer the safest possible guest environment.
The design of HelloSky Milan Bergamo is inspired by the city of Bergamo, and features a focus on sustainability in the building materials, with high-quality furniture in a space flooded with natural light.
SACBO President Giovanni Sanga said: “We are pleased to activate the new lounge, which represents a prestigious business card and is channelled into the process of restarting air transport, supported by investments that make new spaces and services available to passengers. It will help to make the transit experience at the airport as comfortable as possible before starting the journey. We are confident that the high professionalism of TAV OS will offer customers the best possible experience, worthy of an airport that looks to the future.”
TAV Operation Services CEO Güçlü Batkın added: “Our continued expansion in Italy, now in BGY, is a milestone in becoming a preferred worldwide brand in airport hospitality services. Our ambition here is to offer a unique, seamless customer experience through our HelloSky Lounges. Thanks to our digital transformation investment, we will continue providing high-quality service to our customers and being the reliable solution provider for our partners at the airports.”
HelloSky Milan Bergamo is the second lounge to open under the HelloSky brand after HelloSky Rome at Fiumicino Airport. HelloSky’s branding philosophy pillars are “dynamism, comfort, quality, flexibility and customisation,” according to TAV OS.
Milan Bergamo Airport is the third largest airport in Italy with over 13.8 million passengers in 2019.
*Watch out for a detailed interview with Güçlü Batkın on TAV OS’ wider strategy in coming days.
