Sweet success: Duty Free Philippines unveils Chocolate VIP membership

PHILIPPINES. Duty Free Philippines (DFP) has launched a pioneering Chocolate VIP Membership programme.

The programme is open to all Overseas Filipino Workers (OFWs) and balikbayans*.

“This is a good way to boost our sales, especially in Fiestamall,” DFP Chief Operating Officer Vicente (Vico) Pelagio A. Angala told The Moodie Davitt Report. Unusually for a duty free retailer, confectionery is DFP’s biggest-selling category but it experienced a decline at Fiestamall last year, Angala said.

Confectionery is DFP’s star category, according to Chief Operating Officer Vicente (Vico) Pelagio A. Angala [Picture: Martin Moodie]
Customers spending US$150 on confectionery and snack items via single or accumulated receipts within a day become eligible for the Chocolate VIP membership card, Angala said.

‘Mabuhay’ means welcome in Tagalog, the national language of the Philippines. Fiestamall in Manila welcomes many returning Filipino travellers every year and is now offering confectionery buyers an extra incentive to shop.

The card offers additional privileges including a 10% discount on chocolate pasalubong packs, 20% off individual chocolate items, a 10% discount on snacks and biscuits, and 5% on chips.

Click the image above to open a special edition of The Moodie Davitt eZine which profiles the country’s burgeoning travel retail market and includes an interview with DFP Chief Operating Officer Vicente (Vico) Pelagio A. Angala.
Arrivals shopping is big business in the Philippines, especially for the key confectionery sector. Pictured here is the category offer within a newly opened store at Ninoy Aquino International Airport Terminal 3 in Manila.

DFP is also giving away a special gift pack to customers who accumulate US$1,000 worth of purchases within one year, and to members who shop on their birthdays.

One of DFP’s most impressive confectionery offers is at Mactan–Cebu International Airport, where sub-concessionaire EDF manages the category

The importance of the confectionery category to DFP was reaffirmed last year in a celebration of National Chocolate Day as shown on the Instagram feed below.

Balikbayans include

  1. A Filipino citizen who has been continuously out of the Philippines for a period of at least one year;
  2. A Filipino overseas worker;
  3. A former Filipino citizen and his/her family who have been naturalised in a foreign country and visits or returns to the Philippines;
  4. Immediate family members of the Balikbayan, who are nationals of qualifying countries, travelling together with the Balikbayan.
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