INTERNATIONAL. Singapore Changi has been voted the World’s Best Airport for the seventh year in a row by travellers in the Skytrax annual survey, and named overall winner of The World Airport Awards.

Hong Kong International Airport won the award for best dining offer while London Heathrow received the accolade for best shopping. Heathrow has been named the World’s Best Airport for Shopping for a the past ten years.

The prizes were presented at Passenger Terminal EXPO in London last night. This is the tenth time in the 20-year history of the World Airport Awards that Changi has been ranked first.

Proud moment: Changi Airport Group CEO Lee Seow Hiang (right) receives the Skytrax World’s Best Airport Award from Skytrax CEO Edward Plaisted, as the Singaporean hub wins the accolade for the seventh year in a row.

The top ten rankings for the World’s Best Airport Award in 2019 were:

  1. Singapore Changi Airport
  2. Tokyo International Airport (Haneda)
  3. Incheon International Airport
  4. Hamad International Airport (Doha)
  5. Hong Kong International Airport
  6. Central Japan International Airport
  7. Munich Airport
  8. London Heathrow Airport
  9. Narita International Airport
  10. Zürich Airport

Changi Airport Group Chief Executive Officer Lee Seow Hiang said: “Changi Airport is honoured to be named World’s Best Airport. This achievement was made possible by the strong support from our airport partners. At Changi, we are fortunate to have a large community of immensely dedicated and passionate airport workers who strive to deliver the best experiences to our passengers every single day.”

He added: “We thank our passengers for their continued support. Their vote of confidence motivates us in our pursuit of service excellence and pushes us to continue redefining what an airport can be. As we launch our newest icon Jewel Changi Airport* next month (April 2019), we look forward to sharing with passengers and airport visitors the unique Changi Experience in a new way, with an expanded range of world-class facilities, offerings and experiences.”

Consumers rate the quality of shopping, dining and other services in the Skytrax survey (Changi Airport Shilla and DFS concessions pictured).

Skytrax CEO Edward Plaisted said: “To be voted the World’s Best Airport for the seventh consecutive year is a fabulous achievement for Changi Airport, and this award continues to underline the airport’s popularity with international air travellers. Changi Airport is very focused on continually improving the customer’s airport experience and innovating with new product and service features.

“The opening of Jewel Changi Airport in April 2019 looks set to add another unique dimension to the experience for Changi Airport customers. Winning this award as the World’s Best Airport is a very clear recognition of the team effort among all staff at the airport who contribute to Changi Airport’s success.”

Changi Airport also won the awards for the World’s Best Airport Leisure Amenities, and the Best Airport in Asia.

The World Airport Awards are voted by customers and are based on 13.5 million survey questionnaires completed by over 100 nationalities across 550 airports during the six-month survey period. The survey evaluates the customer experience across airport service and product key performance indicators from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.

World Airport Awards 2019: Winners by Category

Best Airport Hotel in Asia: Crowne Plaza Changi Airport
Best Airport Hotel in Australia / Pacific: Pullman Brisbane Airport
Best Airport Hotel in China: Pullman Guangzhou Airport
Best Airport Hotel in Europe: Sofitel Heathrow Airport
Best Airport Hotel in North America: Fairmont Vancouver Airport
Best Airport Hotel in South America: Courtyard by Marriott Bogota

Best Airport in Africa: Cape Town International Airport
Best Airport in Asia: Changi Airport Singapore
Best Airport in Australia / Pacific: Brisbane Airport
Best Airport in Central America: Panama Tocumen International Airport
Best Airport in Central Europe: Munich Airport
Best Airport in China: Shanghai Hongqiao International Airport
Best Airport in Eastern Europe: Budapest International Airport
Best Airport in Europe: Munich Airport
Best Airport in India / Central Asia: Indira Gandhi International, Delhi
Best Airport in Middle East: Hamad International Airport
Best Airport in North America: Vancouver International Airport
Best Airport in Northern Europe: Copenhagen Airport
Best Airport in Russia & CIS: Baku Heydar Aliyev International Airport
Best Airport in South America: Jorge Chávez International Airport, Lima
Best Airport in Southern Europe: Adolfo Suárez Madrid-Barajas Airport
Best Airport in Western Europe: London Heathrow

Best Airport Staff in Africa: King Shaka International Airport
Best Airport Staff in Asia: Narita International Airport
Best Airport Staff in Australia/Pacific: Gold Coast Airport
Best Airport Staff in Central America: Panama Tocumen International Airport
Best Airport Staff in China: Guangzhou Baiyun International Airport
Best Airport Staff in Europe: Vienna Airport
Best Airport Staff in India / Central Asia: Rajiv Gandhi International Airport, Hyderabad
Best Airport Staff in Middle East: Hamad International Airport
Best Airport Staff in North America: Seattle-Tacoma International Airport
Best Airport Staff in Russia & CIS: Kazan International Airport
Best Airport Staff in South America: Mariscal Sucre International Airport, Quito

Best Regional Airport in Africa: King Shaka International Airport
Best Regional Airport in Asia: Chubu Centrair International Airport
Best Regional Airport in Australia / Pacific: Gold Coast Airport
Best Regional Airport in China: Haikou Meilan International Airport
Best Regional Airport in Europe: Cologne Bonn Airport
Best Regional Airport in India / Central Asia: Rajiv Gandhi International Airport, Hyderabad
Best Regional Airport in North America: Denver International Airport
Best Regional Airport in Russia & CIS: Koltsovo International Airport, Yekateringburg
Best Regional Airport in South America: Mariscal Sucre International Airport, Quito

World’s Best Airport: Changi Airport Singapore
World’s Best Airport Dining: Hong Kong International Airport
World’s Best Airport for Baggage Delivery: Kansai International Airport
World’s Best Airport Hotel: Crowne Plaza Changi Airport
World’s Best Airport Immigration Service: Hong Kong International Airport
World’s Best Airport Leisure Amenities: Changi Airport Singapore
World’s Best Airport Security Processing: Zurich Airport
World’s Best Airport Shopping: London Heathrow Airport
World’s Best Airport Staff: Narita International Airport
World’s Best Airport Terminal: T5, London Heathrow Airport
World’s Best Domestic Airport: Tokyo Haneda Airport
World’s Best Low Cost Terminal: T2, Kansai International Airport
World’s Best PRM / Accessible Facilities: Tokyo Haneda Airport
World’s Best Regional Airport: Chubu Centrair International Airport
World’s Best Transit Airport: Incheon International Airport
World’s Best Website & Digital Services: Houston Airports System
World’s Cleanest Airport: Tokyo Haneda Airport
World’s Most Improved Airport: Guangzhou Baiyun International Airport

*As reported, Jewel Changi Airport will host The Moodie Davitt Report Duty Calls Charity Dinner on 11 May. More information on partnership opportunities and ways to support the cause (Asian charity Friends International) can be found on the event website. For additional information, please contact Events and CSR Director Michael Barrett at Michael@MoodieDavittReport.com).