TÜRKİYE. Leading travel retailer Setur Duty Free has won a tender at Cologne Bonn Airport to operate duty free and duty paid stores across 1,500sq m of space under a seven-and-a-half year contract.
The Koç Group-owned travel retailer has pledged that the stores, which are spread across the German airport’s two terminals, “will deliver a unique customer journey for all customer profiles”.
Setur Duty Free said it will deliver a wide product range, customer-centric store design, innovative digital solutions and a strong approach to sustainability in executing its new contract.
The retailer added that it will aim to maximise customer experience by using a data driven business approach and digital retail experience, to fulfil the potential of the travel retail trading opportunities at Cologne Bonn Airport.
The airport – which hosted 12.4 million passengers in 2019 – is the source of flights to more than 100 different destinations, with particularly strong connections to Turkey, Spain, Italy and the German domestic market.
Setur Duty Free CEO Ahmet Sönmez said: “Setur Duty Free, a pioneer and most widespread duty free company in Turkey, is operating 50 stores throughout 20 locations with a total sales area of 22,000sq m at land borders, seaports, and airports.
“With this investment in Europe, we are initiating the globalisation step of our growth strategy. In these seven and a half years, we want to enhance the potential of Cologne Bonn Airport and yet create value for all parties with our customer-oriented service philosophy.
He added: “As Setur, we aim to contribute to sustainable transformation of travel and tourism with all of our brands. We are pleased that Cologne Bonn Airport places a high value on our sustainable growth.”
Flughafen Köln/Bonn President and CEO Thilo Schmid said: “We are delighted to have gained an experienced partner in Setur, whose modern concept will significantly improve the quality of our location and offer our passengers a diverse, lively range of services that leaves nothing to be desired.”
The airport company’s Managing Director and Chief Financial Officer Torsten Schrank added: “Setur has taken our vision for the future and implemented it very well; regional aspects in particular have been excellently met. We look forward to working with Setur.”
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