In this new column we examine what the new normal of the traveller experience will look like, as judged by some of the best thought leaders in the business.

Welcome to the age of post-corona travel. The age of sanitised travel.

Shashank Nigam: “Welcome to your flight in 2021”

In a brilliantly insightful new report, aviation marketing consultancy SimpliFlying has mapped out over 70 areas that would affect (or be demanded by) travellers in the post-COVID-19 landscape.

“Welcome to your flight in 2021,” says SimpliFlying Founder and CEO Shashank Nigam. “Before boarding, please walk through the disinfection tunnel and thermal scanner, and have your bags ‘sanitagged.’

“You won’t find any inflight magazine to entertain you onboard, but look out for the disinfectant wipes as part of the inflight service. And don’t count on being allowed on the aircraft if you start coughing at the gate.”

Click here to access the SimpliFlying report & infographic.

SimpliFlying describes itself as the world’s leading aviation marketing consulting firm, and notes, “Yet we behave like an agile startup. Our team is 100% remote – based in Singapore, India, Spain, UK and Canada – meaning we can provide airlines with a global and a 24/7 presence.” Shashank Nigam is a globally sought-after consultant, speaker and thought leader on airline branding and customer engagement strategy.

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