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“The integration of our global store concept into a very strong country culture and architecture will create excitement for both local and international travellers.“ |
Roberto Graziani President & CEO The Nuance Group |
INDIA. The Nuance Group, in partnership with Shoppers Stop Limited, has captured the five-year duty free concession at Bengaluru International Airport.
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Nuance India has been operating the concession since 2008, and the new contract will run from May 2013 to May 2018. It includes the sale of liquor, tobacco, confectionery, fragrances & cosmetics, fashion and electronics categories.
The new concession will cover 789sq m of space in the Departures hall, of which 100sq m will be dedicated to fashion & accessories. There is also 410sq m of duty free retail space in Arrivals.
An additional 235sq m will be devoted to the electronics category, split between Arrivals and Departures. The contract will also cover a 139sq m pier shop.
Nuance President & CEO Roberto Graziani said: “We are very pleased to continue our longstanding relationship with Bengaluru International Airport and to [have further] proof that our “˜glocal’ approach is a winning one.
“The integration of our global store concept into a very strong country culture and architecture will create excitement for both local and international travellers. Having made our debut in India about six years ago, we are very pleased to continue to be “at the heart of every journey” made through Bangalore. We look forward to delivering world-class services for the airport and its passengers.”
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The new store design will blend local with international flavour |
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Govind Shrikhande, Customer Care Associate & Managing Director at Shoppers Stop Ltd, added: “We are delighted to have jointly renewed this contract for Bengaluru International Airport. We look forward to continuing to offer a world class duty free experience. We are very positive that the unique strengths of Shoppers Stop and Nuance will continue to make this venture a great success.”
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“The approach is based on giving passengers a unique Sense of Place and including experience, conversation and memories.“ |
René Baumann Vice President Commercial Bangalore International Airport Limited |
Bengaluru International Airport (BIA) is India’s fourth biggest airport in terms of passenger traffic, and one of the fastest growing airports in India. Every year over 12 million passengers travel through the airport. It is host to seven domestic and 26 international airlines connecting the city to about 55 destinations across India and the rest of the world.
René Baumann, Vice President Commercial at BIAL, said: “We are delighted to have Nuance together with Shoppers Stop as our partner in bringing alive the retail and duty free concepts here at Bengaluru International Airport.
“This partnership has worked for us in the past and we are looking forward to some exciting concepts. The approach is based on giving passengers a unique Sense of Place and including experience, conversation and memories. We aim to create a showcase of what the region truly stands for, a taste of its rich culture, art and heritage.”
Nuance India Head Anirban Dutta Chowdhury said: “We would like to thank the Bangalore International Airport Limited authorities for having appreciated our proposal and giving us the opportunity to continue working with them.
“Having developed a detailed understanding of the Bengaluru International Airport passengers over the last five years we have proposed a retail offer which is very “˜Bangalore’ in its spirit and global in its appeal. We are confident that we will continue to delight the passenger passing through Bengaluru International Airport.”
Nuance, through its joint venture with Shoppers Stop Ltd, has been present in the Indian travel retail market for six years. The company currently operates duty free shops at the Arrivals and Departure halls at Bengaluru International Airport. Nuance India is based out of Bangalore and recently won the Luxury & Lifestyle concession at Mumbai International Airport.
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Nuance and Shoppers Stop will create a sharp new look for the operation (above and below) at Bengaluru, including in vital categories such as whiskies (bottom) |
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