BULGARIA. Fraport Twin Star Airport Management (FTSAM) has signed two master concessionaire agreements with travel retail powerhouses Lagardère Travel Retail and Avolta for Burgas and Varna airports.
As reported, FTSAM has awarded a master food & beverage concession to Lagardère Travel Retail while the company has also entered into a master retail agreement with Avolta (formerly Dufry and Autogrill) for the two airports.
Both contracts run for eight years.
Fraport Twin Star Airport Management AD is a German-Bulgarian company which holds a 35-year concession for Burgas and Varna airports. German airport company Fraport holds a majority 60% share in the operation.
FTSAM welcomed the appointment of the two leading travel concession specialists. “The successful negotiation and finalisation of these agreements underscore FTSAM’s commitment to providing world-class amenities and services to travellers visiting the Varna and Burgas airports,” it said.
“Lagardère Travel Retail and Avolta bring innovative concepts and a wealth of experience, promising exciting changes and new dimensions to the airports’ retail and F&B landscape.”
“We are thrilled to solidify partnerships with Lagardère Travel Retail and Avolta, key industry players renowned for their excellence,” commented FTSAM Head of Commercial Svetlana Simeonova.
“This collaboration reflects our dedication to elevating the passenger experience and delivering exceptional services across our airports which we have successfully operated as a concessionaire for 17 years.”
FTSAM CEO Dr. Frank Quante added, “We are all very happy and excited to start in 2024 an eight-year period with excellent partners.
“This is more than an upgrade of our commercial areas in Burgas and Varna; this goes together with new outside areas and an exceptional customer experience. I am sure our guests will enjoy very much their stay at our airports. Thank you to the teams of Avolta and Lagardère Travel Retail and our own team.”
FTSAM described the contracts as an important step in the continuous development of the two airports. The agreements will ensure an even better experience for passengers by enhancing the commercial offers over the eight-year terms, it noted.
“These agreements ensure a vibrant and diversified commercial environment that aligns with the airports’ strategic vision,” the company added.
“The signings are a testament to the collaborative efforts and dedication of the commercial team at FTSAM, whose commitment ensured the successful closure of these deals within the stipulated timeframe.
“FTSAM extends heartfelt gratitude to its current commercial partners for their ongoing support and contributions, acknowledging their integral role in the airports’ success. The signing of these agreements further solidifies FTSAM’s position as a leader in delivering outstanding travel experiences within Bulgaria.” ✈
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