UAE. Digital vouchering platform provider iCoupon has added Emirates Airline to its client portfolio.
The partnership will allow Emirates to use iCoupon’s automated vouchering system to compensate delayed passengers. Importantly, Emirates Group company Emirates Leisure Retail and Emirates Fast Food Company (which manages McDonald’s franchise outlets) are added to the iCoupon network.
The deal includes new features and functionality, as well as new capabilities to support numerous meal deals across retailers, iCoupon noted. The company said the agreement also provides support for local contractual sensitivities with global retailers.
The addition of these two companies further expands iCoupon’s presence across Emirates destinations, providing greater coverage for its existing airlines which also fly to these destinations.
iCoupon’s platform uses contact-free technology to transfer the value of vouchers given due to flight disruption directly to the passenger’s boarding pass.
The company’s fully digital service simplifies the voucher redemption process, and no longer requires them to download or obtain any printed documents.
iCoupon said that its platform is designed to provide passengers with efficient and stress-free services in case of delays.
iCoupon CEO Richard Bye said: “The launch marks yet another considerable partnership in iCoupon’s journey and further cements our status as the industry leader, and the first choice in disruption digital vouchering technology worldwide.
“Emirates is one of the best-known brands in global travel and a fantastic addition to our growing worldwide portfolio. Emirates prioritises providing an excellent passenger experience and the addition of iCoupon into its operations means that it will be able to provide an even better service to its customers, at a crucial time.
“Passenger satisfaction is pivotal to every airline, airport and retailer in the industry, and therefore the quick and seamless process iCoupon’s solution provides in the event of flight disruption cannot be understated.” ✈
