INDONESIA. International travel retailer and food & beverage services provider Dufry and PT Angkasa Pura I (AP1) – the operator of 16 airports in Indonesia – today announced the completion and opening of multiple outlets at I Gusti Ngurah Rai International Airport Bali. Through its subsidiary HMSHost International, Dufry also operates a strong portfolio of F&B outlets at the main gateway to the popular tourist island.

The official ribbon-cutting ceremony was held on 11 September, led by Dufry CEO Xavier Rossinyol and AP1 Marketing and Services Director Dendi T. Danianto.

The ceremony was attended by Dufry President & CEO for Asia Pacific Freda Cheung, Dufry South East Asia and Oceania Managing Director David Mackay, and I Gusti Ngurah Rai International Airport Bali General Manager Handy Heryudhitiawan.

Celebrating the opening are (from left): Angkasa Pura Airports VP of Corporate Secretary Rahadian D Yogisworo; Ministry of State-Owned Companies Expert Staff for Industry Andus Winarno; Dufry South East Asia and Oceania Managing Director David Mackay; PT Dufrindo President, Director Suantar Samsurya; Dufry Group CEO Xavier Rossinyol; Angkasa Pura Airports Director of Commercial and Service Dendi T. Danianto; Dufry APAC President and CEO Freda Cheung; Bali Airport General Manager Handy Heryudhitiawan; PT Autogrill Services Indonesia Managing Director Matt Neal; PT Dufrindo General Manager Thomas Galet; Angkasa Pura Airport VP of Airport Commercial and Business Development Annang Setia Budhi; Bali Airport Co GM Commercial Aprizal; and Bali Airport Co General Manager Rully Artha

Rossinyol said: “We are extremely proud to be here today with our colleagues from Angkasa Pura I to officially celebrate the completion of this development process. We have partnered with the airport for the last ten years and over that time, have developed a truly collaborative and close partnership with the airport team. We are delighted to be able to play our part in delivering the best brands and concepts – both in F&B and travel retail – to the airport’s 1.6 million plus visitors (base 2022-23).

“The customer is at the heart of everything we do at Dufry and with the extensive refurbishments of our existing stores, alongside the introduction of completely new retail spaces and F&B outlets, we are taking the airport experience to another level in alignment with our Destination 2027 Strategy, and delivering on our promise to make travellers happier.”

Dufry was named the winner of the second-stage tender for retail and F&B service providers run by AP1 as the operator of I Gusti Ngurah Rai Airport Bali in 2021.

In total, 13 F&B outlets including global brands and proprietary brands owned by HMSHost have gradually been opened and introduced to airport visitors. The aim is to satisfy various target groups, including business travellers, foreign tourists and family groups who want to enjoy the atmosphere of Bali.

Australian brand The Coffee Club and global brand Pizza Hut, both of which appeal to locals and visitors alike, have been opened. Locals will also be delighted to see that Two Dragons and Little Eats have made their entrance into the airport, presenting a huge variety of Asian food, from Vietnamese to Thai and Korean.

Besides a delicious lunch or dinner with a pizza or a poke bowl, guests can also enjoy a fresh smoothie or juice at FRESH, a quick bite at Espresso Bar or a drink at High Tide Bar. The final opening to be completed was the Wolfgang Puck Bar and Kitchen.

Cutting-edge services: Dufry Group CEO Xavier Rossinyol (centre) leads the traditional opening ritual

In terms of retail spaces, Dufry has opened 20 new shops representing a wide selection of globally renowned brands, including Bally, Calvin Klein, Chloé, Collection, Deus Ex Machina, Emporio Armani, Lacoste, Marc Jacobs, Michael Kors, Montblanc, Oakley, Quiksilver, Sarinah, Suncatcher, The Art of Time, and Tumi.

An extensive refurbishment programme has also been undertaken across Dufry’s existing stores, including Coach, Longchamp, Marc Jacobs, Swarovski, and Victoria’s Secret (which Dufry has taken over from DFS), as well as the full renovation of the departures walkthrough shop, departures spirits shop, last-minute shop, last-chance shop and arrivals store.

Dufry said: “With all its unique culture and natural beauty, Bali has become a leading world-class tourism destination which to this day remains a favorite for tourists from all over the world. AP1, as the operator of I Gusti Ngurah Rai Airport Bali, is continuously innovating to provide excellent quality services for airport service users, including collaborating with global players in various industrial sectors, one of which is Dufry.”

(From left): Andus Winarno, Suantar Samsurya, Xavier Rossinyol, Dendi T. Danianto and Handy Heryudhitiawan welcome the opening of the new airport stores

AP1 President Director Faik Fahmi stated, “AP1 alongside business partners always works side-by-side to prioritise airport service users to create a customer experience. With good collaboration between Dufry and AP1, I hope that we can further improve the quality of service to airport service users so that they can feel more comfortable and happy during their time at the airport.”

After experiencing a passenger number slump in 2020 and 2021 due to the impact of the global COVID-19 pandemic, I Gusti Ngurah Rai Airport Bali experienced strong traffic growth in 2022, with a total of 12.5 million passengers served. The total comprised 8.0 million domestic passengers and 4.5 million international.

As of August 2023 the airport has served up to 13.9 million passengers, of which 6.5 million were domestic travellers and 7.4 million international.

“With the increase of passenger traffic at I Gusti Ngurah Rai Airport Bali, of course the presence of world-class retail and F&B services presented by Dufry and HMSHost International will greatly pamper airport service users,” Fahmi concluded. ✈

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