Airport Consumer Experience
Rod Stewart’s Wolfie’s Whisky rocks out high-profile pop-up at Hamburg Airport with Gebr. Heinemann
The pop-up marks Wolfie’s Whisky’s first activation in global travel retail following its channel debut with the travel retailer last month. It is running throughout April at the Heinemann store.
3Sixty Duty Free Chief Operations Officer Alex Anson talks about consumer sentiment, trading conditions and growth opportunities for the omnichannel travel retailer.
Following the new agreement, 2.0 & Partners will deliver its complete suite of Customer eXperience Management services, including its Retail Academy 2.0 training programme.
Ports of Jersey is seeking a partner to manage a new 590sq m lounge for departing travellers at Jersey Airport under a ten-year contract.
We feature highlights from this week’s Moodie Davitt Report WeChat Official Account, with our follower base climbing steadily to 5,244.
Ospree, renamed from Mumbai Duty Free, was recently awarded Customer-Centric Team of the Year in Travel Retail at the CX Excellence Awards 2024 held in New Delhi.
The 2024 Retail & Commercial Forum will feature seven awards in three categories and are sponsored by Red Rooster, one of Australia’s leading F&B brands with a growing presence at airports.
The campaign featured a lucky draw, allowing Heinemann & Me loyalty programme members a chance to win an exclusive trip to the Grand Prix, taking place this weekend in Melbourne.
The Vienna Lounge at Vienna Airport was selected from 1,500 international locations, across more than 700 airports in 145 countries globally.
The duty free RFP for the New Terminal One seeks a “bold and innovative partner to connect with the vibrant local community” say the Port Authority and commercial lead URW Airports.
The Design Solution’s guest column traces milestones and trends that have shaped the airport retail experience and will influence its future.
The airline posted its full-year results for 2023, recording profits of US$394 million driven by a +40% increase year-on-year in passenger numbers.
The Airport Service Quality Awards are based on a reliable global measurement and benchmarking programme using passenger survey results.