CANADA. Aer Rianta International (ARI) has reopened The Loop international store at Montréal-Trudeau International Airport and launched a major campaign about the shopping offer and to advise travellers of new measures in place for their safety.
The store has been closed since 24 March, in line with the government order for the closure of all ‘non-essential’ outlets to contain the spread of coronavirus.
The transborder store will remain closed until the Canada/USA border reopens. All other stores within the ARI-North America network remain closed.
ARI North America General Manager Jackie McDonagh said: “We have been working extremely hard over the last number of months in collaboration with our brand partners and the airport teams to prepare for this momentous day. We have taken every measure possible to ensure the safety of both our staff and our customers and are genuinely excited to be back to business. We have an incredible campaign supported by once in a lifetime commercial offers to enhance customer experience as they come back to our stores.”
She added: “I am looking forward to opening our other stores in Winnipeg, Halifax, and Québec City when the time is right.”
ARI has communicated new health and safety measures to customers online and on social media through video and written communications. The measures include:
- Extensive staff training.
- Mandatory wearing of face masks.
- Socially distanced and simplified queue management systems, with floor graphics and signage visible throughout the stores.
- Sanitising of frequently touched products and surfaces.
- Hand sanitising units located throughout the stores.
- Protective screens at checkouts.
- Customers scan their own boarding cards at the checkout desk.
- Use of contactless payment although cash is still accepted.
ARI-North America is also preparing to launch its new website for Montréal-Trudeau International Airport. Customers can shop online using the Click & Collect service up to 90 days before they fly and collect their purchases in-store on departure or on arrival home. The website will be available to passengers within the next 30 days.
Other ARI stores currently open are at Bahrain International Airport, King Khalid International in Riyadh, Cork and Dublin in Ireland, Beirut in Lebanon, Larnaca and Paphos in Cyprus and ARI’s distribution operation at Qatar.
