USA. Airport Sherpa is partnering with the USO Metropolitan Washington-Baltimore (USO Metro) to enhance the travel experience for members of the US military and their families at Baltimore/Washington International Thurgood Marshall Airport.
USO Metro supports military personnel through a range of services and operates a volunteer-supported, 5,000sq ft lounge at the airport. Through the tie-up with the Airport Sherpa app, food and retail items can be ordered from anywhere inside the airport and delivered to passengers using the lounge.
According to Airport Sherpa, the USO Metro lounge caters for 80,000 travellers.
The lounge, which is the second-largest USO lounge in the world and the largest in the Northeast, has a snack bar and offers limited services. However it is located pre-security so food and retail stores inside the terminal have been inaccessible until now.
“We are proud to work with the USO at BWI and hope that the partnership will make the departure experience easier for our military and their families,” said Airport Sherpa Co-Founder and CEO Patrick DellaValle.
“Our servicemen and women often leave for months at a time, so we feel honoured that we can now deliver what they want directly to the lounge, from great food to forgotten items and gifts.”
This year Airport Sherpa’s first delivery service to all military personnel is free of charge. Delivery costs usually start at US$1.99.
On 1 July, to honour Independence Day (4 July), the OHM Group donated food from Dunkin’ Donuts, Chick-fil-A and the DC-3 hot dog outlet, and used Airport Sherpa to deliver the food for free to the 400 people who used the USO lounge at BWI.
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The company also organises the annual Airport Food & Beverage (FAB) Conference & Awards. This year’s FAB took place on 20-21 June in Helsinki.