SOUTH KOREA. The recipients of Airports Council International’s (ACI) annual Airport Service Quality (ASQ) Awards for 2013 were honoured in a glittering ceremony this evening at Lotte World in Seoul.
The awards ceremony and gala dinner serve as the social highlight of the 2014 ACI World/Asia-Pacific Annual General Assembly Conference & Exhibition, which kicked off yesterday at the Coex Convention & Exhibition Center. The event is jointly organised by ACI World and ACI Asia-Pacific and hosted by Incheon International Airport.
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The gala dinner and ASQ Awards ceremony was held at the Lotte World Ice Rink |
Singapore Changi, Incheon International, Seoul Gimpo, Haikou Meilan International and Changchun Longjia International airports were the winners in their respective size categories.
Singapore Changi emerged top in the category for airports handling more than 40 million passengers a year, while Incheon International was the winner in the 25-40 million passengers category. Other winners included Seoul Gimpo (15-25 million), Haikou (5-15 million) and Changchun (2-5 million).
By region, the winners were Cape Town International (Africa), Incheon International (Asia Pacific), Moscow Sheremetyevo (Europe), Guayaquil (Latin America-Caribbean), Abu Dhabi International (Middle East) and Indianapolis (North America).
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Incheon International Airport Acting President & CEO Hong-Yeol Choi (top) and Lotte Duty Free Chief Executive Officer Hong-Kyun Lee (above) set the tone for a delightful evening |
The annual ASQ Awards recognise and reward the best airports in the world according to ACI’s ASQ passenger satisfaction survey, which is based on passengers’ immediate appraisals from check-in through to departure at the gate at more than 285 airports. It represents passengers’ views on 34 key service indicators and, according to ACI, act as an objective and accurate indicator of the top-performing airports worldwide.
The ceremony also honoured recipients of the ACI Director General’s Roll of Excellence awards, which recognises airports that have ranked among the top five in ASQ for their category on at least five different occasions since 2006.
The full list of winners is as follows:
ACI Director General’s Roll of Excellence award winners
1. Cairo International Airport
2. Sangster International Airport (Montego Bay)
3. Dubai International Airport
4. Keflavik International Airport
5. Rajiv Gandhi International Airport (Hyderabad)
6. Taiwan Taoyuan International Airport (Taipei)
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The evening’s entertainment included traditional Korean song and dance routines as well as an energetic performance from a mini version of K-pop star Psy |
ACI Airport Service Quality award winners
Best Small Airport
• Africa: Upington International Airport
• Asia Pacific: Langkawi International Airport
• Europe: Skopje “˜Alexander the Great’ Airport
• Latin America-Caribbean: Aeropuerto Internacional de Mazatlán
• North America: Jean-Lesage International Airport (Quebec City)
Best Airport by Size (2-5 million)
1. Changchun Longjia International Airport
2. Aeropuerto Internacional José Joaquín de Olmedo (Guayaquil)
3. Ottawa International Airport
Best Airport by Size (5-15 million)
1. Meilan International Airport (Haikou)
2. Rajiv Gandhi International Airport (Hyderabad)
3. Tianjin Binhai International Airport
Best Airport by Size (15-25 million)
1. Gimpo International Airport
2. Chongqing Jiangbei International Airport
3. Tampa International Airport
Best Airport by Size (25-40 million)
1. Incheon International Airport
2. Indira Gandhi International Airport (New Delhi)
3. Taiwan Taoyuan International Airport
Best Airport by Size (> 40 million)
1. Singapore Changi Airport
2. Beijing Capital International Airport
3. Pudong International Airport (Shanghai)
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Incheon International Airport was a double winner at the ASQ Awards, where it was named Best Airport both by size (25-40 million passengers) and by region (Asia Pacific) |
Best Improvement
• Africa: East London Airport
• Asia Pacific: Kolkata International Airport
• Europe: Göteborg Landvetter Airport
• Latin America-Caribbean: Lynden Pindling International Airport
• North America: San Antonio International Airport
• Middle East: Amman Civil Airport
Best Airport by Region (North America)
1. Indianapolis International Airport
2. Ottawa International Airport
3. Tampa International Airport
Best Airport by Region (Middle East)
1. Abu Dhabi International Airport
2. Dubai International Airport
3. Doha International Airport
Best Airport by Region (Africa)
1. Cape Town International Airport
2. King Shaka International Airport (Durban)
3. SSR International Airport (Mauritius)
Best Airport by Region (Latin America-Caribbean)
1. Aeropuerto Internacional José Joaquín de Olmedo (Guayaquil)
2. Cancún International Airport
3. Sangster International Airport (Montego Bay)
Best Airport by Region (Europe)
1. Sheremetyevo International Airport (Moscow)
2. Zurich Airport
3. Francisco Sá Carneiro Airport (Porto)
Best Airport by Region (Asia Pacific)
1. Incheon International Airport
2. Singapore Changi Airport
3. Beijing Capital International Airport
The gala dinner and ASQ Awards are the culmination of day one of the ACI World/Asia-Pacific Annual General Assembly Conference. A full report of the two-day conference will be featured on The Moodie Report soon.
