ITALY. UK-based travel retail consultancy 2.0 & Partners has won a tender to conduct a full service appraisal at Bologna Airport.
The appraisal has begun already and involves a complete review of shop floor activities covering food & beverage concessions, duty free stores and airport services such as banks, first aid and exchange kiosks. Security and control services are also being assessed.
A mystery shopping service forms part of the appraisal project, with 2.0 & Partners agents paying 120 visits per month over the course of a two-year contract, with the possibility of a one-year extension.
2.0 & Partners CEO Fabio Bernardini said the consultancy added new areas of competency in order to successfully respond to the tender requirements. “We do not refrain from investing in any activity we deem as an opportunity to grow our competence, our professionality and the quality of our service,” he said.
“Twenty years in the sector contribute to create credibility, but it is through new challenges that we enlarge our sphere of influence and we consolidate our position.”
All activities related to the appraisal project are being reported in real time on 2.0 & Partners’ web portal, which is accessible at any time to Bologna Airport management, for analysis and control.
2.0 & Partners was recently appointed to conduct a passenger satisfaction survey at Venice Marco Polo Airport, having previously been appointed to conduct a mystery shopping service there.
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