TAIWAN. Intense competition is expected for the Taiwan Taoyuan International Airport Terminal 2 duty free tenders, which are set to be released in coming weeks.

The contracts run for 12 years with three-year extensions subject to “outstanding” performance. The tenders are likely to be launched this month or next. Contracts are expected to be signed with the victors within three to four months of the tender announcement, the airport company told The Moodie Davitt Report.

The incumbents for the T2 zones C and D concessions are Tasa Meng Corporation (North Gate D) and Everrich Duty Free (South Gate C). Besides the long-established duo, prospective bidders include Dufry, DFS Group, Lotte Duty Free, The Shilla Duty Free, Shinsegae Duty Free, Lagardère Travel Retail and others. Tasa Meng and Everrich have both established powerful, well-regarded businesses in recent years, underpinned by a strong commitment to Corporate Social Responsibility, Taiwanese identity and airport public services.

The T2 south side business covers 25,400sq m of space, embracing the departures corridor and the C zone concourse. The T2 north side includes the departures corridor, and D zone concourse, involving around 31,900sq m.

Click to enlarge

Two major long-term opportunities at one of Asia’s blue-chip travel retail locations are on offer

Duty free products that can be sold include tobacco, alcohol, perfumes & leathergoods, watches, fashion & accessories, and other general merchandise.

However, the contract model differs markedly from other Asian airports. It is described as a renovation, operation, and transfer (ROT) project, and involves operating a combination of commercial and public services.

Besides the traditional duty free operations, the winning concessionaire/s will sell or operate:

• Multicultural and ‘creativity’ merchandise and museum shops
• Food & beverage

The traffic figures here are published by exclusive agreement with m1ndset’s newly launched Business 1ntelligence Service (B1S). This unique air traffic forecasting tool was developed with IATA and ARC’s ‘Direct Data Service’ (DDS) database. Click to enlarge chart.

Tasa Meng has established a thriving business in recent years at Taiwan Taoyuan International Airport. Recently it partnered with Dior in this pop-up store to promote the new Miss Dior Eau de Parfum.

This month, Tasa Meng Corporation marked the fifth anniversary of its Taiwan Taoyuan International Airport charity store by donating NT$4.8 million (approximately US$160,000) among six charities

In keeping with Taoyuan Airport Corporation’s strong Corporate Social Responsibility ethic, the winners must provide job opportunities for the disabled.

They must also operate certain airport public services:

* Passenger inquiries
* IC product information
* Interactive family playgrounds
* Nursing rooms
* Outdoor smoking areas
* ‘Barrier-free facilities planning’
* Shopping trolleys
* Cultural galleries
* Thematic boarding lounges

Perhaps the most notable aspect of Ever Rich Duty Free’s contract tenure has been its brilliantly developed themed gate lounges. For this one, the retailer partnered with the Taiwan National University of Art. The lounge, dubbed ‘The Glory of Hi-tech’, was constructed using recycled mother boards.

The concessionaires will also be in charge of public signage related to their respective areas of responsibility; toilet renovation and maintenance; and prayer rooms.

Ever Rich’s ‘literature wall’, a collective work by local artists, poets and musicians, has become a famous photo attraction at the airport

Each year, Ever Rich Duty Free promotes local culture by hosting the Taiwan Art Festival at Taiwan Taoyuan International

This 360-degree customer service and information counter is funded and staffed by Ever Rich Duty Free under the airport’s innovative concession model


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