USA. Servy, the enterprise self-service platform for hospitality, has launched its leading omnichannel digital ordering platform for food & beverage and retail at Charlotte Douglas International Airport. Named CLT Order Now, the venture is a partnership with the City of Charlotte, which owns and operates the airport.
Launching ahead of the busy spring break travel period, the programme is powered by Servy’s Grab Airport Marketplace, the largest ecommerce platform to connect guests to airport restaurants and retailers.
CLT Order Now allows travellers to conveniently order and pay for food and beverages via their phones from outlets airport-wide for easy pick up.
Available at CLTOrderNow.com in addition to several other day of travel digital channels including the American Airlines and Priority Pass apps, the service is designed to reduce wait times for travellers. It also expands access to restaurants they may not discover on their path through the airport.
The initial F&B brands available via the platform include Burger King, Jersey Mike’s, Panera Bread, Smashburger, Bad Daddy’s and Bojangles.
Servy Chief Experience Officer Jeff Livney said: “As travel returns and begins to see trends of exceeding pre-pandemic operations across the US and beyond, it is important for airports to provide a convenient digital platform for guests who now expect them as standard in all areas of their lives.
“Through Servy’s Grab Airport Marketplace, CLT Order Now offers convenient, flexible options enabling travellers and airport staff to easily place orders from their own devices and bypass the line with express pick up.”
He added: “We’re thrilled to be launching this programme with the City of Charlotte at Charlotte Douglas International Airport to enhance the travel experience and reach more guests during their journey through CLT.”
Charlotte Douglas International Airport CEO Haley Gentry said: “We’re excited to work with Servy to bring the Order Now digital platform to CLT. The Airport aims to provide a seamless customer experience and innovative amenities for our passengers and employees. Through this partnership, we are able to provide just that.” 
