NETHERLANDS. Average retail spend per departing passenger airside at Amsterdam Airport Schiphol fell by -5.5% year-on-year to €13.65 in 2016, according to owner Royal Schiphol Group.

Total revenue to the group from retail sales at all airports – which include Schiphol, Eindhoven and Rotterdam The Hague – fell -91% to €3 million but this was attributed to 60% of the shares in Schiphol Airport Retail (SAR) being sold to Gebr Heinemann.

The group said it no longer receives revenue from retail sales at Schiphol, with the remaining 40% stake in SAR accounted for as a share in the results of associates.


Overall revenue at Royal Schiphol Group’s airports increased by €12 million in 2016, with the Schiphol Airport Retail share sale reflected in the results. Source: Royal Schiphol Group.

Passenger spend on food and drink increased by +8.5%, with the average at €4.32.

Schiphol passenger volumes rose by +9.2% to 63.6 million in the year. Figures from Airports Council International (ACI) Europe released today showed the gateway was the third-busiest airport in Europe in 2016, overtaking Istanbul Atatürk which was negatively impacted by terrorism and political turmoil.


The decline in the operating result was attributed to the sale of a 60% stake in SAR, and to a fall of €67 million in the Aviation division’s operating result. Source: Royal Schiphol Group

Airport owner Royal Schiphol Group said the renovated Departure Lounge 2, which was opened on 1 July 2016, has enhanced the retail offering and has already started driving a steady growth in average spending in this area.

HMSHost recently opened Asian brasserie Kebaya at the heart of the new-look lounge, and at 676sq m and with 200 seats it is the largest restaurant at the airport. It is viewed by Schiphol as a key part of its new hospitality offering.

Amsterdam Airport Schiphol 4

Asian restaurant Kebaya has been added to the mix at the new-look Lounge 2 at Schiphol

Royal Schiphol Group President and CEO Jos Nijhuis indicated that further growth is necessary to deal with demand at the Netherlands’ major airport.

“The fast growth in passenger numbers to 63.6 million means that Schiphol is now nearing the limits of its capacity,” he noted.

“The number of Schengen passengers has even increased by 17%. We are responding to this effectively by building a temporary departure hall that will provide the required capacity in the short term. In the longer term, further investments in accessibility, quality and a new pier and terminal are essential.”