USA. San Diego International Airport (SAN) has teamed up with Aira, a San Diego start-up, to enhance airport experience for visually-impaired travellers.
Using augmented reality, Aira connects people who are blind or have low vision to a trained professional agent who provides on-demand assistance via smartglasses or smartphone cameras. The Aira app offers access to visual information at the touch of a button.
According to SAN, the system greatly enhances the user’s independence. In an airport environment it can reduce the passenger’s reliance on airline personnel to complete pre-flight tasks, such as checking flight status, getting through security, identifying luggage, or finding food and beverage outlets and other services.
The service is free of charge to airport visitors.
Memphis International Airport has also partnered with Aira to assist its visually-impaired passengers. The airport introduced a similar app-based system last year, as shown in the video below.