CHINA (HONG KONG). Hospitality services provider Plaza Premium Group (PPG) has struck an agreement to provide passenger services at Hong Kong International Airport (HKIA) from 6 July.
The company’s Allways brand will supply 17 services, including meet & assist, porter service, wheelchair and buggy service, unaccompanied minor or young passenger assistance, administration (facsimile, photocopy and printing), booking and inquiry, travel concierge, battery charging, limousine service, home baggage pick-up, drop-off and baggage wrapping.
Allways will be hosted on PPG’s travel experience ecosystem called TECO, which will house its product offerings. The services are integrated into a single platform, which Plaza Premium said simplifies the booking process for both business operators and consumers. It includes an omnichannel booking engine that enables worldwide sales and distribution, a customer engagement centre with customer profiling and personalisation capabilities, service delivery platform for dispatch and real-time incident management.
In addition to the announcement, PPG had also signed its first strategic partnership with ground handling specialist SATS HK Limited in collaboration with Allways.
PPG and SATS HK Ltd signed the partnership agreement last week, with PPG represented by Deputy CEO Bora Isbulan and SATS HK by Chairman & CEO Ir Ben Wong.
Isbulan said: “We are pleased to collaborate with SATS HK Ltd to provide our Allways offerings. This strategic partnership is important for us to provide the best airport passenger services experience and we look forward to working with more partners in the future. Together with SATS HK Ltd, we want to be able to offer a more seamless airport experience for travellers whenever they step foot in HKIA.”
Wong said: “We look forward to working with Plaza Premium Group as one team to provide travellers with the highest standards of airport passenger services. We trust that the partnership will be able to enhance HKIA’s status as the world’s best airport in providing world-class services and facilities.”
SATS HK serves more than 40 airline customers, including Hong Kong Airlines, Hong Kong Air Cargo, Singapore Airlines, Thai Airways, Qantas Airways, Turkish Airlines, Malaysia Airlines, Vietnam Airlines and United Airlines.
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