UK/INTERNATIONAL. Priority Pass has named the Plaza Premium Lounge at London Heathrow Terminal 2 as its airport lounge of the year.
The awards are based on ratings provided by Priority Pass members and cover the independent lounge membership programme’s more than 1,000 airport lounges in over 500 cities.
The 8,100sq m lounge in Terminal 2 features a ceiling centrepiece, private bedrooms, shower rooms and a wellness spa. Plaza Premium Lounge was also the global winner in the ‘Best Quality of Refreshments’ category with its signature chicken tikka masala dish.
Plaza Premium, London Heathrow Operations Manager Shereen Lee said the recognition reaffirmed the group’s “mission to create exceptional travel experiences” and reflected its “commitment to deliver consistently high levels of service”.
Priority Pass Global Marketing Director Stephen Simpson commented: “Winning lounges must demonstrate the strongest commitment to individual excellence and investment in customer experience, something that Plaza Premium Lounge has clearly excelled at.”
The overall winners at the Priority Pass awards were:
- Global and Europe: Plaza Premium Lounge at London Heathrow
- Africa & Middle East: Petra Lounge at Amman Queen Alia International
- Asia Pacific: Asiana Lounge at Incheon International
- North America: The Club at Mineta San José International Airport
- Latin America & Caribbean: VIP Lounge at Guadalajara Miguel Hidalgo International
Other winners included the Almost@Home Lounge at Helsinki-Vantaa which was Highly Commended in the European category of the awards. The Preludium Lounge at Warsaw Chopin won in the category of ‘Best Business Facilities’.
The SkyTeam Lounge at London Heathrow Terminal 4 was Highly Commended for having the ‘Best Attitude and Service from Lounge Staff’ in the network.