AUSTRALIA. Perth Airport has introduced new digital touchpoints for its dining and retail services as part of a range of COVID-safe practices across its estate.
From today, travellers can pre-order food & beverage for collection at the airport through Mr Yum, an ordering and payments platform. The service is available at selected outlets in T2 and T4 with a plan to expand it through all terminals.
Participating F&B partners upload their menus that become available via the Mr Yum platform for customers to order – either before their arrival or as they walk through the terminal by scanning a QR code. QR discs on all tables enable customers to scan and order and pay for food and beverages on their mobile device.
Perth Airport Chief Commercial Officer Kate Holsgrove said: “The system will introduce touchless ordering, providing customers an enhanced experience through seamless online ordering. We see this being particularly powerful as a queue buster in the early morning peak period.”
Click above for a short promotional video about the launch of Mr Yum at Perth Airport today (via LinkedIn)
Mr Yum CEO and Co-Founder Kim Teo said: “Mr Yum is proud to partner with Perth Airport to offer an elevated experience to the thousands of people who pass through the airport every day, making it easier for those in a rush to grab a coffee or a bite to eat before boarding.”
Holsgrove said that the airport is also preparing for a return to international travel by launching a new online shopping platform, including duty free. This allows shopping up to 60 days before taking a flight, with goods available for collection at pick-up points at the airport.
“The new platform shop.perthairport.com.au creates a seamless and safer shopping experience for customers wanting to peruse the duty free offering at Dufry stores located at Perth Airport,” Holsgrove said.
“This expanded use of technology allows us to sell any product or service available at Perth Airport online and we are currently using the platform so that travellers can purchase access to the Aspire Lounge in T2.
“We will be working with our retail partners to expand the products and services available on the platform in the coming months, making it easier for passengers to shop in the way most convenient for them.”
Perth Airport has also introduced new wave technology which allows motorists to enter car parks without having to touch the entry/exit and pay machines.
Other infrastructure investments to reduce physical touchpoints include Common User Self Service check-ins, an International Gate Upgrade Project and an Airport Management System Upgrade.
Holsgrove said: “The work our team has done over the past 18 months was validated with Perth Airport recognised as the first Australian airport to be awarded an international Airport Health Accreditation. [This] recognised that the COVID-safe processes and measures that were implemented are robust and world class [and] has now been renewed for a second year.
“In FY21, almost 5.9 million people travelled through our terminals without a single COVID-19 breach. Maintaining the safety of all workers and travellers at Perth Airport remains our priority as aviation begins to recover and more passengers begin to travel.
“The efforts of the Perth Airport team have given government and the community confidence that air travel is COVID-safe. This will be essential to the recovery of the aviation sector as we hopefully move toward to a return to normal in the post-Covid era.”
