‘Luggage freedom’: Heathrow appoints AirPortr for baggage delivery service

UK. Travel technology company Portr’s on-demand baggage delivery service AirPortr is to launch as an official service at Heathrow from 14 December.

AirPortr delivers passenger bags between London locations (homes, hotels and offices) and London Heathrow Airport – providing what the company calls “same-day, on demand bag free travel for Heathrow’s 75 million passengers for the first time”.

AirPortr can be pre-booked on the day of travel from any device. Bags are either dropped off in Heathrow with an AirPortr, before being transported by an AirPortr driver to their London destination. Alternatively bags are collected from any London location and delivered to Heathrow at a time suited to the customer before their flight.

The service is priced for all trip types, said the company. For example two bags, whatever their size or weight, delivered between Heathrow and central London costs £30.

Airportr: A new consumer service for Heathrow passengers

AirPortr CEO Randel Darby said: “Our vision has always been to transform the way we travel here in London. Today’s announcement marks a major milestone and realisation of that vision to deliver “˜bag free’ travel. We are delighted to now be working with Heathrow, the UK’s hub airport, a fundamental pillar of our strategy to connect our city with global business and tourism.

“It has taken several years for the technology and secure processes to be put in place in order to realise what is a very complex service while ensuring a reliable and seamless customer experience. We now look forward to bringing this benefit to Heathrow’s many millions of passengers in time for their Christmas travels, and into 2016 as we grow and help make journeys better, together.”

Portr Director & Head of Customer Experience Chris Walsh said: “AirPortr is all about increasing the efficiency of your time, you know that your bags are being securely delivered, which leaves you to make the most of your first or last day in London, we like to call it “˜Luggage Freedom’.”

He added: “Excitingly at Heathrow we are also launching a new customer experience approach as we move to deliver a “˜roaming/mobile’ interaction as opposed to requiring the customer to “˜find us’ in the airport. Staff, without the physical restriction of being sited at a desk, are supported with additional new technology developments. We now have an ideal situation where we can either take or hand over a passenger’s bags at multiple touch points in the terminal, better suiting them.”

Heathrow Commercial Passenger Services Director Chris Annetts said: “Heathrow’s goal is to provide the world’s best airport service and we are delighted to be working with AirPortr to offer our passengers this quick, easy and convenient way to travel.

“With the arrival of the AirPortr service to Heathrow, passengers can now travel to and from the airport bag free, meaning their journey is made as hassle free as possible.”

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