THE NETHERLANDS. Amsterdam Airport Schiphol has recognised its most innovative partners in the annual Schiphol Business Awards.
Retail, hospitality, service and parking & mobility partners compete for the coveted awards in a range of categories. All winning initiatives enhance the customer experience, the airport said.
HMSHost International won the Sustainability Award. The food & beverage company implemented a range of projects geared toward improving the food chain, particularly in the areas of reducing food waste, packaging and waste and promoting recycling, Schiphol said.
Throughout the year, ‘mystery shoppers’ visit Schiphol and assign a score to their overall experience based on the customer-friendliness and service-oriented attitude they encounter. Aviflora’s House of Tulips earned the highest score in 2018, winning them the Hospitality & Service Award.
The Growth Award was created in order to recognise the business partners who have achieved the greatest financial growth. The award went to Travelex Nederland and Axxicom.
An HMSHost employee took home the Connection Award, which is presented to the most customer-friendly employee at Schiphol.
Car rental company Sixt was recognised for its innovation in revamping its app for business travellers, scooping the Innovation Award.
The Team Spirit Award went to a project organised by World of Delights, in close cooperation with Schiphol partners. The Schiphol Elephant Parade was an art exhibition of 34 life-size baby elephant statues. It resulted in a €20,000 donation to the Elephant Parade Foundation.
Amsterdam Airport Schiphol Director of Consumer Products & Services Tanja Dik commented: “At Schiphol, our business partners are crucial to our success. Our goal, in working together, is to provide our passengers with top-notch service and surprise them with innovation every single day.
“We are proud of the products and services we currently offer at our airport and are continuously striving to improve and innovate. Together with our business partners, we want to optimise the customer journey while ensuring sustainability remains a key priority as well.”