HONG KONG. Hong Kong International Airport (HKIA) has boosted its consumer service with the introduction of Airport Shopping Ambassadors.
The ambassadors are stationed at key locations within the airport’s retail areas. They are well-versed in the airport’s diverse shopping and dining offer and aim to provide a friendly and personalised service to travellers.
The ambassadors can provide helpful advice or last-minute shopping recommendations, as well as hot-picks, latest promotions and dining options from a wide range of global and local cuisines.
Travellers can also receive personalised shopping and dining itineraries online by filling in the Airport Shopping Ambassadors enquiry page on HKIA’s website https://www.hongkongairport.com/en/shop-dine/highlights-promotions/shopping-ambassador-form.page. After completing the online request section, together with flight schedule and other information, travellers will receive ambassadors’ recommendations within 48 hours.
Travellers who do not have enough time to shop at the airport can purchase via online shopping platform HKairport Shop (www.hkairportshop.com). Online orders are ready for collection after a minimum of three hours, providing travellers with a hassle-free shopping experience and allowing them to collect their orders before or after their flight.
Travellers can also enjoy free local delivery service upon spending HK$1,000 (S$127) or more in a single transaction. Travellers who spend HK$2,500 (US$3,186) or more in a single transaction can enjoy free delivery service to 15 worldwide destinations. For details, see https://www.hongkongairport.com/en/shop-dine/highlights-promotions/free-delivery
Hong Kong International Airport connects about 220 destinations around the world, including 50 Mainland China cities. The airport generated record-breaking passenger throughput of 74.7 million in 2018.
