USA. HMSHost has introduced its humanoid robot Pepper to three new North American airports.
The four-foot-tall robot is now engaging with passengers at Avenue des Canadiens in Montréal-Pierre Elliott Trudeau International Airport (in French and English), Burgundy & Gold Club in Washington Dulles International Airport and Point the Way Café in Los Angeles International Airport.
Pepper greets and engages travelling guests, provides menu details and offers menu recommendations. Pepper customises her features for each airport so her interactions with travellers will vary depending on the location.
At select locations, Pepper helps travellers with airport directions such as gates, the nearest restrooms and finding other HMSHost-managed food & beverage options throughout the airport.
HMSHost Vice President of Innovation Jim Schmitz commented: “HMSHost is the industry leader in culinary innovation, but we’re also at the forefront of bringing travellers the latest airport dining technology to help ease their travels.
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“We are excited to bring something as unique and entertaining as Pepper to help us further enhance the experience we offer our guests. We’re thankful to these airports for being willing to explore innovative methods with us that bring new ways to elevate travellers’ journeys.”
Pepper was introduced to her first North American airport, Oakland International, in January 2017 through a pilot programme with SoftBank Robotics America.
NOTE: The Moodie Davitt Report also publishes The Foodie Report, the world’s only media focused on airport (and other travel-related) food & beverage. The Foodie Report e-Newsletter is published every two weeks and The Foodie Report e-Zine every month.
Please send all news of food & beverage outlet openings, together with images, menus, video etc to Martin@MoodieDavittReport.com to ensure unrivalled global exposure.
The company also organises the annual Airport Food & Beverage (FAB) Conference & Awards. Next year’s FAB will be held in Helsinki on 20 to 22 June. Click here for details.
