UK. Gatwick Airport has launched its first passenger app as part of its ‘digital transformation’ programme.
It is available to download now from the Apple App Store and Google Play.
The app offers passengers personalised flight alerts, real-time queue updates for check-in and security, intuitive navigation using beacon technology and shopping, restaurant and airport offers.
The app also includes benefits which extend beyond use in the terminal buildings, including:
- Real-time road and rail travel information
- Ability to book official Gatwick parking, premium security or premium passport control
- A ‘Where’s my car?’ feature for Gatwick’s on-site car parks
- A ‘Which Terminal’ feature
- Passenger pick-up and drop-off information
- Information on services across the airport including baby changing, charging points, hotels and lounges
- Access to information for passengers requiring special assistance services or those with hidden disabilities
The app is one of several passenger-facing digital innovations launching soon, including advanced chat bots, augmented reality wayfinding and the airport-wide use of the Internet of Things.
Gatwick Airport Chief Commercial Officer Guy Stephenson said: “Airports can be confusing spaces and Gatwick’s new app is designed to help our passengers make the most of their time at the airport.
“We believe we have improved on the best airport apps in the market, with the combination of personalised flight information, live queue times and our new beacon technology which helps people navigate seamlessly through the airport.”
Gatwick Airport Chief Information Officer Cathal Corcoran added: “Our new app is just one of many exciting digital initiatives that our award-winning digital team is developing. We are transforming the way airport information is communicated and will soon connect passengers to intelligent chat bots using Facebook Messenger, Skype and other popular apps.
The airport’s 2000 wayfinding beacons are also a world first and have the capability to enable augmented reality wayfinding for passengers, making it easier to navigate the airport’s two terminal buildings.”