INTERNATIONAL. We present part three of an interview with AOE Founder & CEO Kian Gould, introduced at The Trinity Forum in Shanghai this month as “travel retail’s walking talking disruption man.” [Click here for part one and here for part two].
“What we are trying to do is to prevent disruption and benefit from it at the same time,” says Gould.
In the concluding edition of Peter Marshall’s defining interview, key questions include what resistance or competition retailers are facing, whether airports are digitally-ready, and commentary on Singapore Airlines “likely to be the biggest airline e-commerce player”. The video is a must watch.
Background: Gould has been involved with some of the sector’s key airports and retailers in managing their evolution into omni-channel players. In the process, AOE’s OM3 platform has become the leading platform of choice for digitally transforming non-aeronautical revenues at key airports such as Frankfurt, London Heathrow and Auckland.
He is also integrally involved in the pioneering partnership between Singapore Airlines, DFASS and SATS in Singapore to create an omni-channel travel retail operation in Singapore.
Peter Marshall, founder of www.airportdynamics.tv and www.trunblocked.com, caught up with Kian at the recent TFWA World Exhibition in Cannes to produce this interview.
