NORTH AMERICA. Dallas Fort Worth International Airport (DFW) has scooped the Richard A Griesbach Award of Excellence in the 2018 Airports Council International-North America (ACI-NA) Airport Concessions Awards.
This top prize recognises the most outstanding work in airport concessions, this time for DFW’s Terminal D development.
DFW also came top in the Best Retail Programme – Large Airport, while DFS Group won Best New Duty Free Concept for its pop-up shops at John F Kennedy International, Terminal 4.
DFW’s Terminal D, which served 8.5 million international passengers in 2017, has been evolving to provide passengers luxury shopping and dining experiences as well as travel essentials.
The airport’s goal is to showcase known and favoured brands, as well as local favourites. DFW’s mobile app has also served as a tool for travellers offering step-by-step directions in the terminal, restaurant menus, and flight information.
ACI-NA President and CEO Kevin M. Burke said: “Terminal D at Dallas Fort Worth International is a great example of the innovative work airports are doing to improve the passenger experience while generating business that is vital to their bottom line. I congratulate Dallas Fort Worth International Airport and the rest of the ACI-NA concessions awards winners on their accomplishments.”
Another key award went to Laurie Noyes of Tampa International Airport (TPA), who was crowned the 2018 ACI-NA Concessions Person of the Year.
Noyes, Vice President of Concessions, has led the largest-ever airport concession redevelopment programme at TPA, including implementing new lines of business generating millions of dollars annually. She is an active member of the ACI-NA Commercial Management Committee, serving on the steering group.
“Laurie’s perseverance and relentless commitment are reasons why Tampa International Airport continues to rank among the best airports in the world,” said Burke.
These and a string of other awards were announced during a gala dinner on Wednesday night at the 2018 ACI-NA Business of Airports Conference in Portland, Oregon. Over 600 commercial management, business diversity, human resource, and finance representatives from North America’s airport industry attended the Portland event.
This year’s awards received over 140 nominations from airports throughout the US and Canada. The full list of winners and runners-up is listed below.
ACI-NA member airports enplane more than 95% of the domestic and virtually all the international airline passenger and cargo traffic in North America. Approximately 380 aviation-related businesses are also members of the association.