Collinson has partnered with digital payments leader Visa to extend access to premium airport lounges to its cardholders in Asia Pacific in cases of flight delays and cancellations through the SmartDelay programme.
The global airport experiences leader noted that it found an increasing need to address travellers’ stress and anxiety as a result of flight disruptions. Citing its latest flight delay statistics, it said: “Almost one in five flights within Asia Pacific are delayed by at least 15 minutes, and 33 million travellers across the region are impacted by flight delays of over one hour.”
Collinson’s SmartDelay allows travellers to enjoy instant benefits without having to fill out a claim form. In the event of a flight delay or cancellation, eligible customers can redeem lounge access, including complimentary food and beverages.
According to Collinson’s recent Asia Pacific customer engagement and loyalty research report, lounge access is the most favoured travel benefit for travellers.
Collinson Global Chief Commercial Officer and Asia Pacific President Todd Handcock said: “With travel across Asia finally open there’s no better time than now to ensure that your customers are fully covered when they choose to travel.
“We know that flight delays and cancellations are extremely stressful, and through SmartDelay we aim to provide an easy solution to alleviate some of the stress and give travellers a place to relax and enjoy the benefits of the airport lounge.”
Visa Consumer Solutions Asia Pacific Head Conor Lynch added: “Flight delays and cancellations are often an inevitable and frustrating aspect of travel for many consumers.
“This is why we are delighted to partner with Collinson – our collaboration will offer eligible Visa cardholders the assurance that they will be well taken care of if they face flight delays or cancellations before the start of any trip.”
Beyond lounges, Collinson is also extending its offerings, which include restaurants, spas, sleep pods, gaming and wellness options. ✈