INTERNATIONAL. Singapore Changi Airport has been named as the World’s Best Airport by air travellers for the sixth consecutive year at the 2018 Skytrax World Airport Awards.

Hong Kong International Airport was again considered to have the best dining offer while London Heathrow once more received the accolade for best shopping. Full results are shown below.

Six appeal: Skytrax CEO Edward Plaisted hands the World’s Best Airport award to Changi Airport Group CEO Lee Seow Hiang

The awards were held at the Passenger Terminal EXPO in Stockholm, Sweden on 21 March 2018.

It is the first time in the history of the awards that an airport has won the World’s Best Airport title for six consecutive years. Changi Airport Group Chief Executive Officer Lee Seow Hiang said: “We are extremely honoured. It is a significant achievement for Changi Airport and spurs us to continue to deliver the best passenger experience for all who travel through Changi Airport.

“Last year, we successfully opened Terminal 4, and upgraded parts of Terminal 1. We are most grateful to the 50,000-strong airport community for their steadfast support through the years and as we continue to upgrade the airport’s infrastructure. Their unwavering commitment and passion for service excellence are what underpins Changi Airport’s success.

“As we anticipate the opening of Jewel Changi Airport next year, we will continue to work closely with our partners to deliver the best of experiences to our passengers. We thank our passengers and partners alike for their continued support and confidence in us.”

Changi Airport was also the repeat winner of the award for Best Airport Leisure Amenities.

Journey of transformation: Heathrow Airport celebrates Terminal 2 being named World’s Best Airport Terminal

In addition to its success in the World’s Best Airport Shopping category, Heathrow was also named Best Airport in Western Europe for the fourth year running. Heathrow’s Terminal 2 was named ‘World’s Best Airport Terminal’ for the first time, with Terminal 5 in fourth.

Heathrow Chief Commercial Officer Ross Baker said: “To have two of our terminals be voted amongst the world’s top five is testament to the hard work our team has done to transform Heathrow for the better.

“We are tremendously pleased our passengers are not only voting for us through these awards – but also with their feet – as we saw with this year’s record breaking numbers. We will continue to invest in Heathrow to give passengers an enjoyable, reliable and affordable journey every time they travel through the airport.”

Fast growth: Budapest International Airport CCO Kam Jandu accepts the Best Airport in Eastern Europe accolade

Budapest International Airport celebrated success in the Best Airport in Eastern Europe category for the fifth consecutive year. CEO Jost Lammers stated: “Winning the Skytrax Award five years in a row is immense encouragement to our airport community, every one of whom is committed to delivering excellent services and a memorable experience to all travellers.

“It is particularly meaningful after a year which saw us welcome nearly two million additional passengers than in 2016. Not only are we holding our place among the fastest growing major airports in Europe, but we’re also being recognised for our continued promise to provide the best in all the elements which guarantee customer satisfaction.”

Smooth travelling: Helsinki Airport was voted Best Airport in Northern Europe and Finavia’s Chief Digital Officer Heikki Koski picked up the award

Helsinki Airport was voted the Best Airport in Northern Europe. Finavia’s Ville Haapasaari, Helsinki Airport Director, said: “It is an honour to receive this award by passengers all around the world. It is the best way to verify that our hard work towards enhancing customer experience in Helsinki Airport is paying off. At the same time, I want to warmly thank our Finavia personnel and all of our partners here in Helsinki Airport; without their contribution, this result could not have been possible.

“We want to move people as smoothly as possible. We do our best to ensure smooth travelling and high customer satisfaction – also in the future. We offer a safe, reliable and unique customer experience.”

The World’s Top 10 Airports

1     Singapore Changi
2     Incheon
3     Tokyo Haneda
4     Hong Kong
5     Doha Hamad
6     Munich
7     Centrair Nagoya
8     London Heathrow
9     Zürich
10    Frankfurt

The World’s Best Airports for Dining

1    Hong Kong
2    Singapore Changi
3    Incheon
4    Tokyo Narita
5    Doha Hamad
6    Munich
7    Houston Intercontinental
8    Vienna
9    London Heathrow
10   Rome Fiumicino

The World’s Best Airport Shopping

1    London Heathrow
2    Singapore Changi
3    Hong Kong
4    Doha Hamad
5    Amsterdam
6    Incheon
7    Dubai
8    Rome Fiumicino
9    Paris Charles de Gaulle
10   Frankfurt

The World’s Cleanest Airports

1    Tokyo Haneda
2    Centrair Nagoya
3    Incheon
4    Taiwan Taoyuan
5    Singapore Changi
6    Tokyo Narita
7    Hong Kong
8    Zürich
9    Doha Hamad
10   Helsinki

The World’s Most Improved Airports

1    Rome Fiumicino
2    Perth
3    Calgary
4    Taiwan Taoyuan
5    Athens
6    Nadi
7    Montréal
8    Moscow Sheremetyevo
9    Houston Intercontinental
10   Manila

The World’s Best Airport Terminals

1    London Heathrow – T2
2    Munich – T2
3    Singapore Changi – T3
4    London Heathrow – T5
5    Tokyo Haneda – Int’l
6    Madrid – T4
7    Dubai – T3
8    Paris Charles de Gaulle – T2-M
9    Mumbai – T2
10   Baku Heydar Aliyev Airport – T1

The World’s Best Domestic Airports

1    Tokyo Haneda
2    Shanghai Hongqiao
3    Tianjin
4    Kagoshima
5    Osaka Itami
6    Ordos
7    Changsha
8    Kumamoto
9    Shenyang
10   Hohhot

The World’s Best Airport Hotels

1    Crowne Plaza Changi
2    Pullman Guangzhou Airport
3    Hilton Munich Airport
4    Fairmont Vancouver Airport
5    Sofitel London Heathrow
6    Hong Kong Sky City Marriott
7    Langham Place Beijing
8    Regal Airport Hong Kong
9    Sheraton Amsterdam Airport
10   Hilton Frankfurt Airport

The World’s Best Airport Staff Service

1    Incheon
2    Tokyo Haneda
3    Taiwan Taoyuan
4    Centrair Nagoya
5    Singapore Changi
6    Hong Kong
7    Kansai
8    Narita
9    Amsterdam
10   Vienna

The World’s Best Regional Airports

1    Centrair Nagoya
2    Hamburg
3    Durban
4    London City
5    Denver
6    Düsseldorf
7    Cologne / Bonn
8    Cincinnati/Northern Kentucky
9    Haikou
10   Xi’an

The World’s Best Airport Security Processing

1    Tokyo Narita
2    Centrair Nagoya
3    Copenhagen
4    Taiwan Taoyuan
5    Tokyo Haneda
6    Singapore Changi
7    Zürich
8    Incheon
9    Hong Kong
10   Amsterdam

The World’s Best Airport Baggage Delivery

1    Kansai
2    Tokyo Haneda
3    Incheon
4    Taiwan Taoyuan
5    Tokyo Narita
6    Zürich
7    Singapore Changi
8    Centrair Nagoya
9    Munich
10   Copenhagen

The World’s Best Airport Immigration

1    Taiwan Taoyuan
2    Centrair Nagoya
3    Hong Kong
4    Copenhagen
5    Helsinki
6    Tokyo Haneda
7    Zürich
8    Singapore Changi
9    Incheon
10   Tokyo Narita

The World’s Best Transit Airport

1    Hong Kong
2    Singapore Changi
3    Incheon
4    Munich
5    Taiwan Taoyuan
6    Doha Hamad
7    Tokyo Haneda
8    Amsterdam
9    Narita
10   Frankfurt

The World’s Best Airport Leisure Amenities

1    Singapore Changi
2    Incheon
3    Doha Hamad
4    Amsterdam
5    Hong Kong
6    Munich
7    Taiwan Taoyuan
8    Zürich
9    Frankfurt
10   Centrair Nagoya

The World’s Best Low-Cost Airline Terminals

1    Kansai – T2
2    Tokyo Narita – T3
3    Melbourne – T4
4    Kuala Lumpur – KLIA2
5    London Stansted
6    Brussels Charleroi
7    East Midlands
8    Luton
9    Berlin Schönefeld
10   Frankfurt-Hahn

Best Airports by passenger numbers

Singapore Changi
Best Airport 50 million+ passengers

Munich
Best Airport 40-50 million passengers

Hamad Doha
Best Airport 30-40 million passengers

Zürich
Best Airport 20-30 million passengers

Centrair Nagoya
Best Airport 10-20 million passengers

Durban
Best Airport 5-10 million passengers

London City 
Best Airport under 5 million passengers

A-Z of 2018 Award Winners

Amsterdam Schiphol Airport
Best Airport Staff in Europe

Athens International Airport
Best Airport in Southern Europe

Baku Heydar Aliyev International Airport
Best Airport in Russia & CIS

Bangalore International Airport
Best Regional Airport India / Central Asia

Bogota El Dorado Airport
Best Airport in South America

Budapest International Airport
Best Airport in Eastern Europe

Cape Town International Airport
Best Airport in Africa

Centrair Nagoya
World’s Best Regional Airport
Best Regional Airport in Asia

Chengdu International Airport
Best Airport Staff in China

Christchurch International Airport
Best Regional Airport in Australia / Pacific

Crowne Plaza Hotel Changi
World’s Best Airport Hotel
Best Airport Hotel in Asia

Delhi International Airport
Best Airport Staff in India / Central Asia

Denver International Airport
Best Regional Airport in North America

Hamad International Airport
Best Airport in the Middle East
Best Airport Staff in the Middle East

Durban King Haka Airport
Best Regional Airport in Africa

Fairmont Vancouver Airport
Best Airport Hotel in North America

Haikou Meilan International Airport
Best Regional Airport in China

Hamburg Airport
Best Regional Airport in Europe

Helsinki Airport
Best Airport in Northern Europe

Hilton Munich Airport
Best Airport Hotel in Europe

Hong Kong International Airport
World’s Best Airport Dining
World’s Best Transit Airport

Incheon International Airport
Best Airport Staff in Asia
World’s Best Airport Staff

Kansai International Airport
World’s Best Airport for Baggage Delivery
World’s Best Low Cost Terminal

Kazan International Airport
Best Regional Airport in Russia & CIS

Heathrow Airport
Best Airport in Western Europe
World’s Best Airport Shopping
World’s Best Airport Terminal

Mauritius SSR International Airport
Best Airport Staff in Africa

Movenpick Hotel Bahrain
Best Airport Hotel in the Middle East

Mumbai International Airport
Best Airport in India / Central Asia

Munich Airport
Best Airport in Central Europe
Best Airport in Europe

Panama Tocumen Airport
Best Airport in Central America / Caribbean
Best Airport Staff in Central America / Caribbean

Perth Airport
Best Airport Staff in Australia/Pacific

Pullman Hotel Guangzhou
Best Airport Hotel in China

Quito International Airport
Best Regional Airport in South America
Best Airport Staff in South America

Rome Fiumicino Airport
World’s Most Improved Airport

San Francisco International Airport
Best Airport Staff in North America

Shanghai Hongqiao Airport
Best Airport in China

Singapore Changi Airport
World’s Best Airport
Best Airport in Asia
Best Airport Leisure Amenities

Stamford Plaza Hotel Sydney
Best Airport Hotel in Australia / Pacific

Sydney Airport
Best Airport in Australia / Pacific

Taiwan Taoyuan International Airport
World’s Best Airport Immigration Service

Tokyo Haneda International Airport
World’s Best Domestic Airport
World’s Cleanest Airport

Tokyo Narita International Airport
World’s Best Airport Security Processing

Vancouver International Airport
Best Airport in North America