Putting the customer first: Martin Ryan will lead the development and implementation of innovative consumer-driven solutions.

AUSTRALIA. Brisbane Airport Corporation (BAC) has appointed Martin Ryan as Executive General Manager of its newly created Consumers Group.

Following an organisational restructure that came into effect on 1 April 2019, the Consumers Group was created to better serve passengers and other visitors to Brisbane Airport.

Ryan, who assumed the role on 6 May, was previously the Head of Parking & Transport Services at BAC and has been a Director of Parking Australia since 2015. The consumers group will lead the development and implementation of innovative solutions that enhance the customer proposition and manage the airport’s terminal retail & commercial, parking & ground transport areas.

BAC Chief Executive Gert-Jan de Graaff said the appointment is an “incredible opportunity” to bring a fresh approach and leadership while leveraging Ryan’s experience and determination.

“With more than 20 years’ experience in various senior commercial positions, Martin has extensive experience in strategic planning and execution, operational and project management, and new product development,” he commented.

“Martin has brought a consumer-focused and innovative approach to the Parking and Transport Services Team, and when you consider that we are able to appoint an internal candidate following an extensive global search, his appointment is testament to the depth of talent we have at BAC,” de Graaff said.