‘The power of connections’: Dubai Airports pledges to deliver new traveller experiences for Dubai Expo 2020

UAE. Dubai International operator Dubai Airports is to create an experiential area inside the airport in time for the World Expo taking place in the emirate in 2020.

The company has signed a Memorandum of Understanding with the Bureau Dubai Expo 2020 which also sees it become an official supporter of Dubai Expo 2020.

The airport experience will aim to set the tone for the event for visitors and entice transfer passengers to return or stopover.

Creating the future: Dubai Airports Chairman His Highness Sheikh Ahmed Bin Saeed Al Maktoum with Dubai Airports CEO Paul Griffiths and UAE Minister of State for International Cooperation and Director General, Bureau Dubai Expo 2020 Her Excellency Reem Al Hashimy

“Modern Dubai is built on the power of connections. Dubai’s airports exemplify it, and Expo 2020’s theme, ‘Connecting Minds, Creating the Future’ celebrates it,” said UAE Minister of State for International Cooperation and Director General, Bureau Dubai Expo 2020 Her Excellency Reem Al Hashimy.

“Our Expo will welcome the highest proportion of international visitors in World Expo history, and Dubai Airports will be a vital supporter in welcoming those visitors and giving them their first taste of this extraordinary host city.”

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As part of its investment towards Expo 2020, Dubai Airports this year opened Concourse D at Dubai International. Click to open the digital edition of a special publication dedicated to the project from Moodie Davitt Corporate

Dubai Airports CEO Paul Griffiths commented: “We are always looking at ways to enhance the experience for the millions of customers that pass through our airports each year. Our collaboration with the Bureau Dubai Expo 2020 will take that one step further as we deliver an Expo 2020 experience starting at the airports and the quality of service travellers the world over have come to expect from Dubai.”

Dubai Airports said it would work with airport stakeholders to ensure minimal queuing and fast and convenient passage through both airports during the Expo period as part of its DXB Plus programme and service strategy.

DXB Plus is designed to deliver a “consistent and differentiated” customer experience while boosting capacity to 118 million by 2023 without adding any additional significant infrastructure. Capacity gains and service enhancements will be achieved though streamline, customer-centric processes and new technology, the operator said.

Dubai World Central’s passenger terminal building is also being expanded from the current 5 million passengers per year to 26 million by the end of next year.

“With the programmes we have underway, and our partnership with the Expo 2020 we are well on track to support what we know will be a fantastic event that showcases the innovation, collaboration and customer service that has become the hallmark of Dubai and the UAE,” noted Griffiths.

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