NEW ZEALAND. The Loop Duty Free NZ Sales Advisor Angela Akai was one of two winners of the coveted Most Valuable Player (MVP) award for Outstanding Customer Service.
She was one of several Auckland Airport retail staff recognised for their outstanding work ethic and customer service at the 2016 Auckland Airport Retail Excellence Awards.
The awards ceremony took place on 13 September at the Villa Maria Estate, home to one of New Zealand’s most prestigious wineries. The awards were judged by an independent panel representing Auckland Airport.
Akai said: “I love working at The Loop Duty Free and giving the best customer experience that I possibly can. It is awesome to be recognised for that as one of the MVPs at Auckland Airport.”
The Loop Duty Free New Zealand* Retail Manager Elena Baker commented: “Angela’s passion and enthusiasm for ensuring that every customer has an outstanding shopping experience is simply contagious. It is not just our customers who appreciate her generous and warm spirit but our entire team.
“She embodies the culture that underpins our brand. We are hugely proud of her and not at all surprised that she has won this award.”
*Note: The Loop Duty Free NZ is run by Aer Rianta International, which sponsors a regular dedicated column in The Moodie Davitt e-Zine called The Front Line. Each column profiles a staff member nominated by travel retailers around the world for their excellence.
To nominate an employee e-mail Martin@MoodieDavittReport.com
with the following details:
• The employee’s job title and length of service with your company
• A short description of what makes the person exceptional
• A quote or comment from them (optional) on their approach to customer service
• A picture of the employee (preferably in a work environment) as a separate file
