SINGAPORE. DFASS Singapore (Pte) Ltd announced this week via The Moodie Report that it has signed a long-term extension to its retail contract with Singapore Airlines.
DFASS Chairman and CEO Benny Klepach said: “We are delighted to have secured this extension with Singapore Airlines. Our teams have developed great working relationships and the past three years have just flown by.
“Singapore Airlines sets the benchmark for customer service and we are proud to be their selected long-term partner in the inflight and home delivery businesses.“
“Singapore Airlines sets the benchmark for customer service and we are proud to be their selected long-term partner in the inflight and home delivery businesses.”
Singapore Airlines Cabin Crew Operations Divisional Vice President William Koh said he was pleased that “DFASS have delivered on their promises and we look forward to continued growth and innovation with our inflight, mail order and web-based retailing.”
DFASS Singapore (Pte) Ltd President John P. Garner added: “We are particularly appreciative of the confidence Singapore Airlines have demonstrated to us by granting this extension.
“We have continued to focus on the SQ passenger with exclusive product offers, promotions such as our Diageo F1 competition, and other value for money offers. Our drive to increase penetration through innovation, use of our own technology, and Internet expansion for pre-order and home delivery will be a key focus in coming years.”
DFASS was awarded the Singapore Airlines (and related Silk Air) concession in December 2006, beginning operations in early 2007.
The contract extension caps a highly successful few months for the Miami-based company. As reported, it has just been awarded the US Airways contract.
Earlier this year it retained its Delta Airlines concession and won the contract onboard Delta’s subsidiary Northwest Airlines.
More recently it snapped up the Tiger Airways and Jetstar Asia contracts. And in July, DFASS and drinks giant Diageo announced a strategic partnership that aims to double inflight sales of Diageo’s brands – a claim that will be assessed in a feature story in the October issue of The Moodie Report Digital Print Edition, out soon.
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