HONG KONG. Plaza Premium Lounge has scooped a number of customer service awards at Hong Kong International Airport.
The independent airport lounge network won the ‘Corporate Excellence Award’ for ‘Best Customer Service of the Year’ at Hong Kong International Airport’s Customer Service Excellence Programme Award Presentation.
Andy Chan, Peggy Chia and Jeremy Esteban were commended for helping an elderly Filipino who fell near the boarding gate, which is away from their place of work. The employees offered immediate assistance including first aid and cardiopulmonary resuscitation, until the arrival of medical services.
Plaza Premium Lounge also received recognition for ‘Outstanding Customer Service’ in the ‘Cross-company Excellence Award’ with Cathay Pacific. Peggy Chia was again commended together with Rosaline Boko; both of whom work at the Cathay Pacific Business Class lounge The Bridge. Working with a Cathay Pacific employee, the pair arranged immediate medical assistance for a traveller with a respiratory issue aggravated by the failure of her breathing machine.
Finally, Plaza Premium Lounge employee Roshan Gurung won recognition in the ‘Individual Excellence Award’ for his outstanding customer service.
“It’s truly humbling to receive this grand award. To be recognised as a leader in airport hospitality is an important testament to our colleagues,” said Plaza Premium Group Founder and CEO Song Hoi-see. “I’m so proud of them. [Their] attentive customer service continues to strengthen Hong Kong International’s position as one of the best in the world.”
The annual Customer Service Excellence Programme awards have been running since 2002.
