Chris Annetts has been named as Heathrow’s Retail and Service Proposition Director. He takes responsibility for the airport’s restaurants, shops, advertising and digital offering as well as the development of the overall Heathrow Service Proposition.
He was previously Commercial Passenger Services Director where he oversaw service provision through the airport’s transport links, premium products, telecoms and digital platforms, and he led customer focus thinking through research and insight.
He has 13 years’ experience with Heathrow and has held roles across retail, airline business development and commercial strategy.
Annetts said: “I’m delighted to take up this new appointment and am excited about the opportunity to work with the more than 300 brands who make Heathrow such a fantastic place to fly through. Heathrow already has an incredible track record for having great shopping and eating experiences across the airport, my team will be dedicated to ensuring we remain the first choice for passengers.”
